FAQs
Our ordering system is super simple, but here are some common questions we get asked.
For anything else, please contact us.
We offer free local delivery to Calderdale and some of the surrounding areas every Friday between 9:30AM and 2:30PM.
We also offer local delivery to the same areas on Thursday evenings between 5PM and 8PM for a £2 surcharge.
Our delivery area includes all HX postcodes, plus BD13, OL14, HD3 and HD6.
Times and dates may differ for Christmas & Easter.
Sure, you can collect your order from our cafe between 9:30AM and 2:30PM on a Thursday, Friday or Saturday.
Times and dates may differ for Christmas & Easter.
We freshly bake all items the day before your scheduled collection or delivery day, and will keep your order in our fridges until it is delivered or you collect.
The shelf life of your order is usually 4 days from the date you originally select for collection or delivery, so do bear this in mind if you miss your slot and collect at a later date.
Just about all our items are suitable for home freezing for up to 1 month, just ensure it’s defrosted properly before consumption.
From our bakery, no – we don’t have seperate ovens which we can dedicate to gluten free items and we simply don’t yet have the demand to justify this additional cost.
We are able to offer some gluten free options in our cafe and on our Secret Bistro nights due to the differences in preparation possible for non-baked goods.
Whilst we make every effort to state the known allergens for each of our products on the listing itself, we do prepare items in a kitchen where allergens may be present.
We cannot guarantee trace amounts won’t come into contact with the item you have ordered.
